IT service management (ITSM) is an important component of the ITIL framework. Its purpose is to provide a central point for communications between users, IT personnel, and customers. The goal of ITSM is to ensure that minimal service levels are maintained and that the organization can maintain business continuity. Its role is to protect the...

A technical skills online course is an excellent way to improve your technical skills and learn a new skill. Many of these courses require the use of word processing software, but there are free online alternatives that you can use instead. You may need to submit hard copies of some assignments, but there are many places you can go...

The first step in taking a technical skills online course is to make sure that you have access to a computer on a daily basis. Most of the course content is delivered via video, which will require a fast internet connection. A reliable email account will be necessary to receive and send course material. Alternatively, you can find a...